- 02 9829 4839
- 0436 299 788
- [email protected]
- Greater Western Sydney
We welcome NDIS referrals from support coordinators, allied health professionals, plan managers and families who are looking for a provider that’s reliable, flexible and easy to work with.
We know how important it is to refer to a provider you can trust. At Tree of Goals, we handle NDIS referrals with care, urgency and proper follow-through. Whether it’s a one-off request or ongoing support, we keep you informed, respond quickly and communicate clearly throughout the process.
Our team has experience with complex care, high-intensity needs and a wide range of supports, and we’re always open to having a conversation before a referral is made. If you’re looking to make an NDIS referral to a team that actually gets things done, we’re ready when you are.
Tree of Goals was built by people who understand what good support should look like. We keep our word, respond quickly and stay involved. If something needs fixing, we sort it. If someone needs extra support, we figure it out. That’s how we work — and that’s why people trust us with their NDIS referrals.
We help with daily tasks, personal care, community access, transport and complex support, but more than that, we make sure it runs smoothly. You won’t be left wondering who’s showing up or chasing someone for answers. Our team stays across the details, checks in regularly and makes sure support is doing what it’s meant to do.
We’ve answered some of the most common questions we get about choosing us for NDIS referrals. If there’s anything else you want to know, please get in touch.
Yes, we accept NDIS referrals for participants with high-intensity and complex needs. Our team has hands-on experience supporting participants with high-intensity care needs and complex behavioural support. We work closely with families, support coordinators and other professionals to make sure we fully understand what’s required before support begins. If you’re unsure whether the referral is appropriate, feel free to contact us for a quick chat.
We’re happy to talk through the situation first. We also ensure staff are matched based on the participant’s needs, preferences and routines, and we’ll always be upfront if we need more information before moving ahead.
Absolutely. We’re happy to speak with you before a referral is submitted whether you’re a support coordinator, allied health professional, plan manager or family member. You’ll speak to someone who actually understands the work and can give you clear answers, not a call centre or admin team reading from a script.
We’re also happy to discuss suitability, current capacity or any specific concerns you might have. A quick conversation can often make the referral process smoother for everyone involved. If you’d like to talk before referring, just give us a call or use the contact form and someone from our team will get back to you promptly.
Yes we currently have capacity for new participants, and we’re always open to hearing from referrers about what support is needed. Because we don’t overbook or stretch our team, we can usually onboard new participants without delay. If a particular support requires specialist staff or planning, we’ll let you know straight away and talk through options.
We’re also transparent about timelines and will never say yes unless we can genuinely follow through. If you’d like to check capacity before referring, just get in touch. We’ll give you a clear answer and, if needed, discuss a realistic timeframe for starting support.
Yes, families and informal carers are welcome to make NDIS referrals. We know not all participants have a support coordinator or formal team behind them and that’s okay. If you’re a parent, partner, sibling or carer looking to get support in place, you’re in the right spot.
We’ll walk you through what’s needed and guide you through the next steps. We’re also happy to speak directly with the participant if they’d like to be involved in the process. At Tree of Goals, we treat all referrals with care and respect, no matter who they come from.
Yes, you’ll be kept in the loop from the moment the referral is received. We understand that referrers want to know what’s happening especially when there are time-sensitive needs involved. Once you’ve submitted a referral, we’ll confirm receipt, let you know what’s next and keep you updated throughout the process.
If we need more information, we’ll reach out directly rather than leaving things sitting in a queue. We’re also happy to keep other relevant parties informed, such as families, plan managers or allied health professionals, depending on what works best. Clear communication is part of how we work.
Yes, we can organise a meet and greet before support starts. We know that a face-to-face introduction can make a big difference, especially for participants with specific needs, communication preferences or previous experiences with other providers.
During the meeting, we can talk through how support will be delivered, answer any questions and make sure everyone feels comfortable. It’s also a good opportunity for the participant to meet the team or key worker where appropriate.
If a meet and greet would be helpful before moving ahead, just let us know when you make the referral, we’re always happy to arrange it.
We support participants across the Campbelltown, Liverpool, Blacktown, and Fairfield areas, as well as the broader Sydney region.
