- 02 9829 4839
- 0436 299 788
- [email protected]
- Greater Western Sydney
If you have a question, need support or want to get started, contact Tree of Goals and we’ll make it easy from the first conversation.
When you contact Tree of Goals, you are speaking with a team that listens properly and acts quickly. We do not overcomplicate things or make you wait for answers.
Whether you are looking for ongoing support or just want to see if we are the right fit, we will take the time to understand what matters to you and how we can help. Contact Tree of Goals today!
We take the time to understand what matters to you and build support around that. Whether your goals are big or small, short-term or ongoing, we make sure the support you receive actually lines up with what you want to work towards. No templates, no assumptions, just a team that listens and follows through.
Want to know more? Contact Tree of Goals and our team will be more than happy to discuss how we can shape our support around you.
We get asked a lot of the same questions so we’ve put together a few answers to make things easier. If there’s something else you want to know, just reach out.
Yes. Wherever possible, Tree of Goals will aim to keep your support consistent. We know how important it is to build trust with the people around you, especially when it comes to personal care or high-needs support. If you prefer to work with the same worker regularly, we will always try to make that happen.
Sometimes shifts change or someone is unavailable, but we’ll keep you in the loop and never send someone new without letting you know first. At Tree of Goals, we take consistency seriously and that includes relationships. From your first day with us, we’ll ask what you like and what works best, so we can tailor the right worker to your needs.
Yes, Tree of Goals offers support across a wide range of hours, including evenings, weekends and public holidays. We understand that life does not stop at 5pm, and for many people, support is needed around the clock. Whether it’s early morning personal care, evening routines or weekend outings, we can organise a schedule that suits your lifestyle.
At Tree of Goals, flexibility is part of how we work. We’ll talk with you about the times that matter most and make sure the right staff are available. If your needs change, we can adapt quickly. Tree of Goals is here to support your life as it is, not force it into a standard timeframe.
We understand that things come up. At Tree of Goals, we make it as simple as possible to cancel or update your support. You can call us directly and speak with someone who can make the change straight away. We don’t believe in making things harder than they need to be.
Tree of Goals is built on flexibility, and we do our best to work around whatever is happening. Whether it’s a one-off change or something ongoing, we’ll adjust your support with care. When you reach out to Tree of Goals, you’ll always speak to someone who understands what’s going on and can sort it then and there.
It depends on the type of support you need, but Tree of Goals can often get things started within days. We don’t hold people up with unnecessary waitlists or paperwork. Once we’ve had a proper chat and understand your needs, we get to work right away.
If the support involves high-intensity care, we may need to arrange a meet-and-greet or make sure the right staff are matched, but we move quickly and keep you informed. Tree of Goals believes in getting things right from the start, without dragging out the process.
If you’re ready to begin, just contact Tree of Goals and we’ll talk through next steps together.
You’re not alone, many people come to Tree of Goals after feeling let down or ignored by other providers. We take the time to listen, understand what went wrong, and work with you to do things differently.
At Tree of Goals, we do what we say we’ll do, and we stay in touch to make sure things are working. You’ll never be left in the dark or chasing answers. We know trust takes time, and that’s okay. We’re here to build a better experience, one that feels consistent, respectful and tailored to your goals.
The way Tree of Goals works is personal, honest and based on what matters to you — not what’s easiest for us.
Yes, Tree of Goals has extensive experience working with participants who have complex behavioural support needs. Our team includes staff trained in behaviour support and high-intensity care, and we take the time to understand individual routines, preferences and triggers.
We know that consistency, communication and trust are essential when working in complex situations. At Tree of Goals, we do not shy away from challenges, instead we work through them with care, planning and the right team in place. We’ll always involve you, your family or your support coordinator in the process, so everyone is on the same page. When you work with Tree of Goals, you’re choosing a provider that takes complex support seriously and delivers it with patience, professionalism and respect.
At Tree of Goals, we don’t just assign the next available worker. We take time to understand who you are, what your day looks like and the kind of support that works best for you. That includes things like communication style, cultural background, routines, and personality.
We also listen to what you don’t want, which is just as important. Our team makes careful decisions when matching staff, because we know a good fit can make all the difference. If something doesn’t feel quite right, we’ll work with you to adjust things. The team at Tree of Goals believes that relationships matter and that support is not just a service, it’s a connection.
When you partner with Tree of Goals, you’ll be heard from the very beginning.
We support participants across the Campbelltown, Liverpool, Blacktown, and Fairfield areas, as well as the broader Sydney region.
